Customer Service
|
 |
New Visitors
|
|
Welcome to www.FortuneBella.com. We are committed to provide high-quality baby and kids products.
We have designed our site with you in mind and we want your online experience to be as simple and easy as possible. Our Customer Service pages contain information that may be helpful to you. If you think of any way we can improve your online experience, please let us know using the form on contact us page
|
 |
| |
|
| |
|
Ordering from www.FortuneBella.com is simple and takes just a few steps. Simply choose from the drop down menu under Shop by brand, or choose category to browse, or search for the item using key words. Once you have selected your item(s), you will be guided through checkout and an order confirmation will be sent to you. For a step-by-step explanation of how to order, see below.
1. Choose from the drop down menu under Shop by brand, or select category on the left menu or type in the keywords at the search box.
2. Click on the product you wish to purchase.
3. Use the pull-down menu to select a size and attribute.
4. Enter the desired quantity.
5. Click on ‘add to cart’ to add the product to your order.
6. On this page, you can review all items you have placed in your bag and the quantity of each item. You may edit your order here and make changes to your order including quantities. If you wish to continue shopping, click ‘continue shopping’. Select ‘checkout’ when you are ready to purchase your product(s) and have finished selecting items.
Note: If available, promotional codes may be redeemed at this time. Enter your promotion code and click ‘apply’. Your promotional discount will be factored into your order.
7. You are now on the Account information page. If you are a new customer then you need to set up a user account, select ‘New User’ and you will be asked to fill in profile information. If you already have a ‘User account’, please enter your email and password. If you forgot your password, you can have it emailed to you.
8. You then will be going to a simploe page that includes 5 steps to check out. Please enter the address to where the product(s) will be shipped and CLICK ON THE ‘Recalculae shipping’ button. You will be given the shipping cost after that. You will fill in your credit card information with billing address. After that click the ‘order’ button will finalize the order.
9. You are now on the Order Confirmation page. This page gives you a summary of your order, including shipping costs. You will receive an email confirmation from FortuneBella.com.
|
|
| |
|
| |
|
By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.
|
|
A sales tax of 6.75% will be added to orders shipped or picked up within the state of OHIO. No tax will be added to orders shipped to the other states in US.
|
|
We do not take credit card information by telephone. But we are happy to help you with product information so that you can place the order online with confidance. Please call us at 740-591-0758. Our hours are Monday to Saturday, 12pm-5:30pm (Eastern Standard Time).
|
|
Currently we do not ship internationally.
|
|
We use UPS and USPS as our shipping service providers to ensure safe handling and timely delivery. Shipping cost is calculated based on UPS shipping calculator. We are also happy to provide free local pickup as an option to our customers that can make a trip to our Athens, OH store. Please pick your products up during our normal store hours within 7 days of the order date.
Shipping Details:
• Holidays may add an extra day to delivery times
• Separate order must be placed when sending to more than one destination
|
|
| |
|
| |
|
We want you to love the products we sell. If, for any reason, you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card used for the purchase within 14 days of purchase, provided that the product is new in its original packaging and in a sellable condition. The shipping cost is non-refundalbe. Please repack the product in its original packaging (if possible) with the packing slip and follow these simple steps:
1. Contact our customer service department by calling 740-591-0758 or by email at info@FortuneBella.com to authorize your reason for the exchange. Our staff is available Monday to Saturday, 12pm to 5:30pm (Eastern Standard Time).
2. Write down the return authorization (RA) number given to you by the customer service representative.
3. Include the RA number with the following return shipping address (customer is responsible for the return shipping cost):
FortuneBella.com
(Return Authorization number)
9389 Clover Ln
Athens, OH, 45701
|
|
| |
|
| |
|
www.FortuneBella.com is committed to provide high-quality baby and kids products. Our customers are very important to our business. That is why we have a 100% satisfaction guarantee behind every purchase. If you are not completely satisfied with your purchase, we will exchange it or refund the credit card used for purchase within 14 days of the purchase provided the product is new in its original packaging and in a resellable condition.
|
|
| |
|
| |
|
www.FortuneBella.com is committed to protecting the privacy of our customers and using this information responsibly. Please read below for detailed information about our privacy policy.
Privacy
Your privacy is important. Therefore, we never sell customer information to other companies or individuals. All personal information remains confidential and is used for internal purposes only.
www.FortuneBella.com requires the use of an order and registration form so our customers can request information on our product(s). Contact information (email, address, telephone number, etc) from the order form is used to send your orders. Financial information (credit card information) that is collected is used to bill customers for products. www.fortunebella.com does not store credit card information. We currently use third party companies for delivery and credit card processing for online and offline purchases. Additionally, these companies also do not retain, share or store identifiable information.
On occasion, our customers may receive information from us about new features, promotions and special offers that we think may be valuable. If you would like to be removed from our email list and do not wish to receive future mailings from FortuneBella.com, send an email to info@FortuneBella.com with ‘Please Remove’ in the subject header of the email. Please allow up to two weeks for your request to be processed.
Security
www.FortuneBella ensures industry proven safeguards and precautions protecting our customer’s personal and financial information when processing both online and telephone orders. When ordering online, all credit card information is highly protected utilizing the best secured server (SSL) encryption software in the industry. If you have any additional concerns with privacy or security, please contact us by calling 740-591-0758 or by email at info@FortuneBella.com
|
|
| |
|
| |
|
An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. www.FortuneBella.com may use your IP address for the purpose of system administration to help diagnose problems with our server. In addition, your IP address may also be used to recognize customer traffic patterns and gather demographic information. This information helps us with product merchandising and the design of our website.
Cookies are small bits of data that is sent to your computer’s hard drive through your web browser. Cookies allow us to recognize your browser when you visit. We use them to improve your user experience and save you time during checkout, such as recognizing your currency preference.
|
Expired Certificate Alert
|
|
If you are using a browser older than Netscape version 4.06 (released August 1998), or Microsoft Internet Explorer 4.5 or older for Macintosh, then entering any secure server environment results in a Certificate warning.
Please be assured that you can continue with your purchase – your transactions will be secure. This prompt is a result of using an older browser. It is not related to any bugs, nor is it a problem with our site.
To avoid this message, download a newer version of Netscape or Microsoft Internet Explorer.
|
How Your Information is Used
|
|
www.FortuneBella.com uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
|
|
If you would like to be removed from our email list, please email us at info@FortuneBella.com with ‘Please Remove’ in the subject line. Please allow up to two weeks for your request to be processed.
|
|
www.FortuneBella.com 's customer service representatives are available to answers your questions, Monday to Saturday, 12pm to 5:30pm (Eastern Standard Time). Call us at 740-591-0758, or write to us:
FortuneBella.com
9389 Clover Ln
Athens, OH, 45701
|
|
